![]() ![]() ![]() Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.Is responsible for the control of safe deposit transactions.Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property.Maintains an operating bank, renders bills and issues change.Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.Ensures that Housekeeping cleans all rooms prior to issuing keys.Ensures that all guest contact is courteous, informative and thorough.Responsible for the accurate check-in and check-out of each guest. ![]() Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount. ![]()
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